Realtek alc658 audio chip, Presario S6500nx

**razg123** · December 26th, 2007, 09:25 AM

I had a virus that required me to use the recovery option that came with my computer. After I reinatalled all items I noticed that I had no sound. I have contacted Realtek and they have not been able to solve the problem. My driver is Realtek AC97 audio for VIA. I hav reinstalled it from both Realtek and Hp with no success. When I go to control panal, sound, volume states no audio device. When I then go to hardware it shows realtek 97 properties, general, says it is working properly, but when I then go to properties and click on the +sign by audio devices, then realtek 97 properties ,the following appears "status: driver is enabled but not functioning properly" Over the past month I have unstalled all and re installed all divers and codecs and alway get this get this status.
Any other thoughts

**CCT** · December 26th, 2007, 11:07 AM

This site:

http://h10025.www1.hp.com/ewfrf/wc/s...390429&lang=en

has the latest drivers package (10.96 Mb) BUT ALSO has the Spring 2004 Original Audio Driver Collection (25.45 Mb).

Have you tried both? (removing the old stuff first each time)

**razg123** · December 26th, 2007, 11:16 AM

Yes I tried both packages, I still get the same status

**street1** · December 26th, 2007, 11:22 AM

Do you have Directx 8 or higher installed?

ftp://152.104.238.19/pc/audio/WDM_A403.exe

DirectXVersionsHere

**CCT** · December 26th, 2007, 11:34 AM

Did you, after the restore, install the Chipset drivers?

**razg123** · December 26th, 2007, 12:11 PM

I am not sure what the drivers are? I do have the following installed Driver version 5.10.0.5730 dated 10/1/2004

**razg123** · December 26th, 2007, 12:12 PM

I do not have Directx 8 installed

**CCT** · December 26th, 2007, 12:53 PM

Click start, run, type 'dxdiag' (no quotes) - what version DX do you have?

**razg123** · December 26th, 2007, 01:01 PM

Followed your advice: I have Direct 9.0c(4.09.0000.0904) I also ran a test on the sound tab, which showed the following; failure at step 3 HRESULT=0x88780078(no driver)

**CCT** · December 26th, 2007, 01:05 PM

Chipset drivers from the page I linked earlier:

http://h10025.www1.hp.com/ewfrf/wc/s...os=228&lang=en

**razg123** · December 26th, 2007, 01:25 PM

I downloaded from the site and get the following message when I try to install: already in device manager install from there. When I look in the device manager including all the + I can not find, I have reinstalled the following which shows in orginial drivers in the HP restore section of my computer VIA AGP chipset and VIA INF chipset. the results are the same as before.
Thankyou for all the time you are spending on this

**NooNoo** · December 26th, 2007, 01:58 PM

OK, boot to safe mode... (batter the f8 key before you see the windows xp startup screen)

Go into control panel add/remove programs and uninstall any realtek or via software shown there

Then go into device manager and remove any AC97 sound devices (do not remove anything else)

Now boot to normal mode and cancel the request from windows to load drivers for the sound.
install these drivers Reboot and then install the sound drivers.

If this is XP, have you done all your windows updates including Service Pack 2? If you haven't you may need to repeat the above having installed service pack 2.

**razg123** · December 26th, 2007, 02:27 PM

Followed your advice, but when I reboooted. my computer immedately stated new hardware found (realtek audio) Still have the same status as stated

**CCT** · December 26th, 2007, 04:55 PM

OK - you are up against a wall - do what Noo Noo said again (remove all traces) and try this - FOLLOW the instructions - there is a 3 part download or, I believe, a 1 part;

gl

http://www.inetbridge.net/forum/driv...ql-vt1180.html