LJ4300 Printer Network works only sometimes

[luisben]

Hi. I have a HP laseJet 4300 and a HP Laserjet 5M printers connected to our corporative network and their computers sometimes print their works normally and sometimes user have to make their print request twice. In this last case sometimes they isn't any network or OS response until the second request and then print oK and sometimes has an error message:

Error in <printer path/printer name> en <XXXX>: Cannot print, They are several causes for this error:

- Not enough memory
- If you are printing in a network. It's possible because a bad connection or bad print driver.
- Network computer cable damaged or network printer cable damaged

This error message appears also the first one who I make a print order. The second one works normally.
This error appears in several applications. The first case is not possible; I try to reinstall printer driver in some computers without success. network cables are OK and network connection normally remains during the printing process. Most of user computers works with Windows 2003 and both printers are connected with a HPJetDirect at the same server who works over Debian 3.0 Linux and Samba. When I look into the windows printer queue sometimes the job appears with "In Queue" Status.

I try to solved this Problem going to the Printer Advanced Properties and by activating a radio button about Printing Directly in The Printer and without using windows print queues (At respect of http://support.microsoft.com/kb/271901/en-us in the Method 4 related to the Event ID 45). This prove was succesful in both printers and it works perfect with HPLJ5M but in this case HPLJ4300 cannot scale printing with Word (cannot print in a 90% for example). What could you do to activate this features or to solve printing problems by another way.(the another 3 methods of the msn above page support are useful only if the server is W2k3 also; and our Server works with Debian 3.0). I was found some additional information about printing errors in the Windows Box; that is:

Error 1) Event ID 6161. I can't print the document.. and CODE WIN32 who returns Print Server can change (sometimes is 259, sometimes 1801 or 0). at respect of errors 0 and 259; I can find in microsoft support page URL:

http://support.microsoft.com/kb/824339/en-us

Event ID 6161

This problem occurs because the error that the underlying component reported was overwritten. Therefore, only the last error was reported. For example, the following Win32 error codes may have been reported:

ERROR_SUCCESS (0)

This error code means that the operation completed successfully. You receive this error code when an underlying component such as graphics device interface (GDI) returns a failure but does not set the last error.

ERROR_NO_MORE_ITEMS (259)

This error code means that no more data is available. You may receive this error code if a program or a printer driver component sends an incomplete spool file to the print spooler on the print server. Therefore, the file does not print. Frequently, you can resolve this problem by installing the driver from the operating system CD (I was test this meassure and don't works).

at respect of error 1801 in URL: http://support.microsoft.com/kb/186488/en-us

Terminal Server Error Messages: 1800 to 1999
Error 1801 The printer name is invalid.

at respect also of Event ID 61XX on explains in
http://support.microsoft.com/kb/838172/en-us

Cause: This problem occurs when you do not specify the full path of the file you are printing to. If a file is specified as filename.prn, the file will be created in the %Systemroot%\System32 folder. Various users will have different rights to this folder. If you print to a file that is located in this folder, you may receive an "ACCESS_DENIED" error message. In this
case, if you continue to write jobs to this same file, the spooler continues to try to print the job. This scenario can exhaust page-pooled memory and cause your computer to stop responding.


Error 2) Document can't print for the error process GDI/Driver (Event ID 45)

errors 1 and 2 come together in this order for each printing wrong request nearly ever in computers with w2k3. I setup print drivers in a PC client without success. What happen? Any Idea to explain the situation and find any solution to my print problems? Thanks

[NooNoo]

What operating system is the client(s) running? Are you using ipv4 or 6? Where does terminal server fit into the scenario?

[luisben]

Our Clients run with w2k3 ipv6 with service pack 2. What do you think about this? Thanks

[NooNoo]

try running IPv4
Alot of hardware is not quite right on IPv6

[luisben]

With IPV4 printing still fails... What could I do now? Thank you for your interest

[CCT]

Just some info: http://technet2.microsoft.com/window....mspx?mfr=true

[CeeBee]

Might be a shot in the dark... but make sure that the IP of the jetdirect is static and unique in your network. I have seen this kind of behavior when there was an IP conflict...

[houseisland]

You can take CeeBee's suggestion a little further -- set up DHCP reservations for the pritners so that they always get the same IP address -- you will need to get the MAC addresses of the JetDirects -- a Print Config should spit them out. I find the reservations easier -- if I want to migrate the printers to a different network/subnet I don't have to de-config them.

The other thing you can try is HP Download Manager for Jet Directs -- a very useful tool.

http://h20000.www2.hp.com/bizsupport...&lang=en&cc=ca

You can update or reflash the firmware for the JetDirects -- sometimes this will resolve a variety of issues. Sometimes JetDirects can be brought back from the dead -- the Download Manager seems to communicate with the JetDirects at a very low level of the protocol stack so a JetDirect that won't pickup an IP address sometimes can still be seen by the software and can be flashed restoring it to full functionality.

Is the problem something new? If yes, what has changed?

There are so many possibilities here, everything from bad cabling on up.
___________________________________________



It is my pure and virtuous heart that
gives me the strength of ten!

[luisben]

Hi There. We have static and unique IP addres for all our network printers. How can I set up DHCP reservations for our printers? How can I get the MAC addresses of our JetDirect?. It is necessary a debian root account to make these consults? Thanks both two

[luisben]

We have HP JetDirect J6057A. Its MAC address as the same as the MAC address of the Server who are connected both network printers? I look after MAC address with ARP and I only see my MAC Address and the MAC address of the Server who has connected the printers. Another servers not appears. How can I set up DHCP reservations for our printers with the HPJetDirect MAC address connected to a Debian 3.0 Server? Thanks

[NooNoo]

Two mac addresses the same will cause all kinds of issues.

[CeeBee]

Two mac addresses the same will cause all kinds of issues.

But they are unique, unless someone has spoofed/set a local administered one.

[NooNoo]

I do know of certain cases where a batch of motherboards all had the same mac address...a manufacturing mistake...

[CeeBee]

I do know of certain cases where a batch of motherboards all had the same mac address...a manufacturing mistake...

While it is possible for a no-name company to do it, I somehow doubt this is the case. Very easy to check though, scan all the MAC's with Cain, unplug the jetdirect, then scan again and see if the MAC is still showing up.

[NooNoo]

Hehehe that noname company was Asus...