XP PRO SP1 - no upgrade to SP2 or SP3

[jakkwb]

Hello folks - this machine seems to be spyware/virus clean. XP Pro with SP1 installed. Very few processes running at startup. It will not install SP2 or SP3. After a while (most of the installation seems to go fine), It gives a small window saying that the installation was cancelled. I have tried:

Installing both in safe mode.
Repair install of XP Pro.

Neither of these has helped.

Any suggestions? I can provide more info if needed.

[NooNoo]

Are you doing it through windows update or downloading the entire sp2 pack and installing that? Do you have IE7 installed?

[jakkwb]

"Are you doing it through windows update or downloading the entire sp2 pack and installing that? Do you have IE7 installed?"

I have tried it both ways. Get the same thing in both cases.

As for IE7 - this is strange. When I open IE, it gives me the initial IE7 screen where you can select your search thingie, turn on phishing, cleartext, etc... When I go to save the settings, it fails. Under IE help menu, it still shows IE 6.something.

Sorry - I'm not near the machine to provide word for word messages.

As far as other updates - this is a problem also. It has like 29 updates to download and install. If I let it do them all, they all fail. However, I can select 2 or 3 or 4 at a time and it will go ahead and install them. This does not work for the last few, for some reason.

pretty strange, huh?

[NooNoo]

Right, sounds like you have ie7 files mixed up... since this is XP, do a repair install, that's probably the quickest way to sort the files out. Then install SP3 from the full download directly after install, do not do any other updates.

[jakkwb]

NooNoo, I tried exactly what you said - repair install, then reinstalling from the download. I get the same error message still - "service pack 3 setup cancelled"

This is really frustrating....

[MobilePCPhysician]

In services.msc, make sure automatic updates is not disabled. Set it to automatic and start the service. Also, make sure Background and intelligent transfer Service is not disabled. It should be set to manual. Start it and try the update again. If it fails again, use Malwarebytes to scan your system.

[jakkwb]

Those services are correct in their settings. I am still getting the cancelled message.

[NooNoo]

jabbwk did you install any antivirus or firewall or antispyware? If so, those should be disabled during sp3 installation and the computer NOT connected to the internet.

[futuretech]

http://support.microsoft.com/default.aspx/kb/950717
The above talks about some updates that need to uninstalled before starting the sp3 install or it will fail with that error.

[WebHead]

If all else fails you could always just create a new Windows XP disc with SP3 slipstreamed in. Once you create it, simply format/reinstall. Click the link below to see how to do this. There's a lot of steps but it's pretty easy overall.

link: http://www.winsupersite.com/showcase...slipstream.asp

[jakkwb]

for various reasons, I cannot wipe-out and reinstall. I have to make this work somehow.

Here is my svcpack log file: maybe somebody knows what to look for:

4.875: 2008/12/10 10:31:28.312 (local)
4.875: C:\WINNT\SoftwareDistribution\Download\16b2c96a0c4 1f4dfdb4d3cc228a4f819\update\update.exe (version 5.5.1005.0)
4.875: Failed To Enable SE_SHUTDOWN_PRIVILEGE
4.875: Service Pack started with following command line: -z /DefaultUninstallNoPrompt /AcceptEulaNoPrompt /DefaultFinishNoPrompt /ParentInfo:cb164a0e1edce540bddb39fceb6df30b
5.047: Return Value From OnACPower = 1
5.047: OnACPower returned value( 0x1 ) which is Equal To 0x1
5.047: Condition succeeded for section OnACPower.Section in Line 1 of PreRequisite
5.047: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Wi ndowsFeatures is not Present
5.047: First Condition in A6Block.Section Succeeded
5.047: Condition succeeded for section A6Block.Section in Line 2 of PreRequisite
17.719: DoInstallation: CleanPFR failed: 0x2
17.750: SetProductTypes: InfProductBuildType=BuildType.Sel
17.766: SetAltOsLoaderPath: No section uses DirId 65701; done.
17.844: IncludeDirectoryIdFromInfSection: No DirId found for: DontRemoveOnUninst.DirId
29.438: CheckRegistryValue: RegOpenKeyEx for SOFTWARE\Microsoft\Active Setup\Installed Components\{FDC11A6F-17D1-48f9-9EA3-9051954BAA24} KeyName failed :0x2
29.438: Conditional load of section WindowsMessenger.Condition succeeded
35.438: ref tag c:\winnt\servicepackfiles\i386\sp1.cab does not exist
35.438: ref tag c:\winnt\driver cache\i386\sp2.cab does not exist
35.438: ref tag c:\winnt\servicepackfiles\i386\sp2.cab does not exist
35.688: Starting AnalyzeComponents
35.719: AnalyzePhaseZero used 16 ticks
35.719: No C:\WINNT\SoftwareDistribution\Download\16b2c96a0c4 1f4dfdb4d3cc228a4f819\update\updtblk.inf file.
40.000: C:\WINNT\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem35.CAT trusts inf c:\winnt\inf\oem35.inf of device DOT4PRT\VID_03F0&PID_6611&MI_02&DOT4&PRINT_HPZ\9&1 9669338&0&1
40.063: C:\WINNT\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem35.CAT trusts inf c:\winnt\inf\oem35.inf of device DOT4PRT\VID_03F0&PID_6611&MI_02&DOT4&PRINT_HPZ\9&E ADFA94&0&1
47.594: C:\WINNT\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem4.CAT trusts inf c:\winnt\inf\oem4.inf of device PCI\VEN_8086&DEV_244E&SUBSYS_00000000&REV_04\3&61A AA01&0&F0
48.063: C:\WINNT\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem5.CAT trusts inf c:\winnt\inf\oem5.inf of device PCI\VEN_8086&DEV_2532&SUBSYS_00000000&REV_04\3&61A AA01&0&08
48.469: Failed to query DriverPath of ROOT\LEGACY_NMSCFG\0000 0x2
48.469: Failed to query DriverPath of ROOT\LEGACY_SAVRTPEL\0000 0x2
56.453: C:\WINNT\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem27.CAT trusts inf c:\winnt\inf\oem27.inf of device USB\VID_06A3&PID_0461\5&37EF3928&0&1
56.719: C:\WINNT\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem27.CAT trusts inf c:\winnt\inf\oem27.inf of device USB\VID_06A3&PID_0461\6&215AB8CB&0&1
56.969: C:\WINNT\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem27.CAT trusts inf c:\winnt\inf\oem27.inf of device USB\VID_06A3&PID_0461\6&215AB8CB&0&2
57.235: C:\WINNT\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem27.CAT trusts inf c:\winnt\inf\oem27.inf of device USB\VID_06A3&PID_0461\6&46E792B&0&1
57.485: C:\WINNT\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem27.CAT trusts inf c:\winnt\inf\oem27.inf of device USB\VID_06A3&PID_0461\6&46E792B&0&2
63.031: OEM file scan used 27312 ticks
104.922: c:\winnt\system32\drivers\nv4_mini.sys is in the list of oem drivers...skipping copy!
104.922: c:\winnt\system32\nv4_disp.dll is in the list of oem drivers...skipping copy!
154.391: AnalyzePhaseOne: used 118672 ticks
154.391: AnalyzeComponents: Hotpatch analysis disabled; skipping.
154.391: AnalyzeComponents: Hotpatching is disabled.
154.391: FindFirstFile c:\winnt\$hf_mig$\*.*
154.438: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
154.469: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
154.594: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
154.656: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
154.672: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
154.719: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
154.735: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
154.735: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
154.781: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
154.781: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
155.297: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
155.406: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
155.656: Failed to open c:\winnt\$hf_mig$\KB873333\update\updatebr.inf
155.656: Failed to open c:\winnt\$hf_mig$\KB885250\update\updatebr.inf
155.672: Failed to open c:\winnt\$hf_mig$\KB888113\update\updatebr.inf
155.688: Failed to open c:\winnt\$hf_mig$\KB890047\update\updatebr.inf
155.688: Failed to open c:\winnt\$hf_mig$\KB890175\update\updatebr.inf
155.688: Failed to open c:\winnt\$hf_mig$\KB893066\update\updatebr.inf
155.688: Failed to open c:\winnt\$hf_mig$\KB893086\update\updatebr.inf
155.688: Failed to open c:\winnt\$hf_mig$\KB893756\update\updatebr.inf
155.688: Failed to open c:\winnt\$hf_mig$\KB896422\update\updatebr.inf
155.688: Failed to open c:\winnt\$hf_mig$\KB896423\update\updatebr.inf
155.735: Failed to open c:\winnt\$hf_mig$\KB917159\update\updatebr.inf
155.750: Failed to open c:\winnt\$hf_mig$\KB921398\update\updatebr.inf
157.235: AnalyzePhaseTwo used 1485 ticks
157.235: AnalyzePhaseThree used 0 ticks
157.235: AnalyzePhaseFive used 0 ticks
157.344: AnalyzePhaseSix used 109 ticks
365.656: DoInstallation:SetupOpenInfFile for OldUninstallInf file C:\WINNT\$NtServicePackUninstall$\spuninst\spunins t.inf not found: 0x3
365.656: CreateUninstall = 1,Directory = C:\WINNT\$NtServicePackUninstall$
368.250: AnalyzeComponents used 332547 ticks
368.250: Downloading 0 files
368.250: bPatchMode = TRUE
368.250: Inventory complete: ReturnStatus=0, 350390 ticks
368.250: Num Ticks for invent : 350390
377.375: Conditional load of section WM.Reg.Install.Condition succeeded
377.375: CheckRegistryValue: RegOpenKeyEx for SOFTWARE\Microsoft\Active Setup\Installed Components\{FDC11A6F-17D1-48f9-9EA3-9051954BAA24} KeyName failed :0x2
377.375: Conditional load of section RPCProtseq.Reg.Install.Condition succeeded
377.391: Conditional load of section Msdvbnp.Reg.Install.Condition succeeded
377.391: Conditional load of section Psisdecd.Reg.Install.Condition succeeded
377.391: Conditional load of section Mpeg2Data.Reg.Install.Condition succeeded
377.391: Allocation size of drive C: is 4096 bytes, free space = 44062191616 bytes
379.985: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
379.985: Drive C: free 42020MB req: 439MB w/uninstall: NOT CALCULATED.
379.985: CabinetBuild complete
379.985: Num Ticks for Cabinet build : 11735
381.203: Starting process: c:\winnt\softwaredistribution\download\16b2c96a0c4 1f4dfdb4d3cc228a4f819\\update\fixccs.exe
394.422: Return Code = 0
394.422: Starting process: c:\winnt\softwaredistribution\download\16b2c96a0c4 1f4dfdb4d3cc228a4f819\\update\nv4prep.exe
394.453: Return Code = 0
394.453: Starting process: c:\winnt\softwaredistribution\download\16b2c96a0c4 1f4dfdb4d3cc228a4f819\\root\cmpnents\mediactr\i386 \MCPreIns.exe c:\winnt\softwaredistribution\download\16b2c96a0c4 1f4dfdb4d3cc228a4f819\\root\cmpnents\mediactr\i386 \ c:\winnt\softwaredistribution\download\16b2c96a0c4 1f4dfdb4d3cc228a4f819\\ip\ c:\winnt\softwaredistribution\download\16b2c96a0c4 1f4dfdb4d3cc228a4f819\\
394.453: Return Code = 0
394.469: Starting process: C:\WINNT\system32\rundll32.exe C:\WINNT\system32\apphelp.dll,ShimFlushCache
394.735: Return Code = 0
394.735: Starting process: c:\winnt\softwaredistribution\download\16b2c96a0c4 1f4dfdb4d3cc228a4f819\\update\spnpinst.exe /snapshot
394.797: Return Code = 0
394.860: DeRegisterUninstallProgramInInf: No Old UninstallDir
411.078: CheckRegistryValue: RegOpenKeyEx for SOFTWARE\Microsoft\Active Setup\Installed Components\{FDC11A6F-17D1-48f9-9EA3-9051954BAA24} KeyName failed :0x2
411.110: Conditional load of section WindowsMessenger.Condition succeeded
413.750: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
413.750: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
542.188: Num Ticks for Backup : 162187
542.531:
AppPatch not installed.
542.531: AppPatch not installed. Registry will be archived.
593.328: Num Ticks for creating uninst inf : 51156
593.344: Registering Uninstall Program for -> Windows XP Service Pack, Service Pack 2 , 0x0
593.391: Unable to get File Version
593.391: Failed to copy spupdsvc.exe to system32
600.735: UnRegisterSpuninstForRecovery, failed to delete SpRecoverCmdLine value, error 0x2
600.735: DoInstallation: Failed to unregistering spuninst.exe for recovery.
649.391: DeRegistering the Uninstall Program -> Windows XP Service Pack, 0
649.391: Service Pack 2 Setup canceled.
953.828: Message displayed to the user: Service Pack 2 Setup canceled.
953.828: User Input: OK
953.828: Update.exe extended error code = 0xf00d

[futuretech]

http://forums.techarena.in/windows-update/534943-2.htm
This discusses the same scenario and points to a possibility of having changed the location of the program files or an invalid entry in a registry key.

[jakkwb]

Thanks for the post. I followed your link - it mentions checking the location of the "program files" folder in the registry. Mine is correct, at c:\program files

Any other suggestions?

[NooNoo]

4.875: Failed To Enable SE_SHUTDOWN_PRIVILEGE Would imply that something is blocking the update - firewall, anti-virus, anti-spyware, etc.

Did you try the repair install method I proposed?

[jaimicook]

Just a thought, but when the service pack 1 came around there was a crack to install Windows XP and service pack 1. Service Pack 2 wouldn't install on that combination. I don't know or care if there was a crack to install service pack 2, and I wouldn't make it public if I did know. If that is the case then the only way is to install a legal copy of Windows XP and install the service Pack 2.
Jim Cook