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April 18th, 2012, 10:41 AM
#24
Registered User
Originally Posted by Guts3d
...So, Intuit simply closed out the support ticket.
And smiled with the satisfaction of a job not done. I get those on the Base.
Yeah, it wasn't just Intuit, it was Apple's warranty service that was also half as-sed. I tried to get other backups to restore, but in the end, I had to make a copy of the end of the year file the client's accountant had, and they are re-entering almost 3 months of data. The screwiest thing of all was that the backup files were burned to CD, not stored on the hard drive, so apparently Quickbooks had been having problems for a while, presumably due to the failing drive.
However, on the bright side, the client has a one year support plan now, so if they have any further problems Intuit can't fix, it won't cost them extra.
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