Recently I went to a MS site that dianosed comp problems. She took over my comp. and procedded to go through my files. She typed "%temp% in the run box and brought up a temp folder which was filled with files. She tried to delete them but was stopped. (I then went back in safe mode and deleted them) She then typed something else in the run box, (I missed it) and got a window that showded what was running. A lot of things were stopped, and she said that was causing a problem and my comp might crash if not fixed. She then said I could get a one time tuneup from a MS tech for $109!
Questions:
1: what did she type in the run box to get that "programs running" window?

2: Do those prog. that are always popping up advertising to fix your slow running comp. and backed by MS, as good as a tech tuneup, but a third the cost?

3: Was she just a salesman?
I have no problems with my comp as far as prog. running. I only have prob on internet, but figure it's a slow connect speed.

Thanks for takeing the time to read all this. Seems like I have been typeing all day Hope I'm in the right blog