Error message at splash screen

**Twigs** · November 29th, 2013, 11:52 AM

The message says..smax4pnp.exe-entry point not found
The procedure entry point register application restart could not be located in the dynamic link library kernel 32.dll

Running XP pro..

**Ferrit** · November 29th, 2013, 10:04 PM

It looks like the sound software/driver system in this computer has some files missing or corrupt.
Look here for more information.
http://answers.microsoft.com/en-us/w...9-60890375666a

**Twigs** · December 4th, 2013, 03:09 PM

Originally Posted by Ferrit

It looks like the sound software/driver system in this computer has some files missing or corrupt.
Look here for more information.
http://answers.microsoft.com/en-us/w...9-60890375666a

I tried the answer thing but no help...I don't see smax running in the "Process tab"...
But the error still shows up at boot up..

**Zonie** · December 6th, 2013, 08:43 AM

Just out of curiosity, have you down a deep scan for any virus and/or malware infections?

**Twigs** · December 6th, 2013, 09:23 AM

Yes and nothing was found...it's strange I go to control panel I see an icon for Sound MAX but if you click on it nothing happens...I got this when I did a Windows update at the MS site..

**Ferrit** · December 6th, 2013, 09:53 AM

So that likely means that the windows update was for the sound max driver. I would say
you need to re install the sound max driver package from the motherboard manufacturer.
Exactly what make and model computer is it?
Then we can find the drivers and try reinstalling

**Twigs** · December 6th, 2013, 10:15 AM

it's a
Dell Optiplex 780
Intel Core 2 Duo CPU
[email protected]
1.53Ghz, 1.96GB of Ram
Running XP Pro

**xpuser357** · December 6th, 2013, 07:48 PM

You could go to dells site put in service tag # and then go to drivers for your Dell optiplex

**Twigs** · December 6th, 2013, 08:58 PM

Originally Posted by xpuser357

You could go to dells site put in service tag # and then go to drivers for your Dell optiplex

I went to Dell and it says that I have the smax drivers install already...so why do I get this error at boot up.....

**MobilePCPhysician** · December 7th, 2013, 08:26 AM

Originally Posted by Twigs

Yes and nothing was found...it's strange I go to control panel I see an icon for Sound MAX but if you click on it nothing happens...I got this when I did a Windows update at the MS site..

What are you scanning with? Anti virus and Malwarebytes? Have you tried Combofix? Either way, you will need to un-install, then re-install the sound drivers.

**Twigs** · December 23rd, 2013, 12:17 PM

Originally Posted by Twigs

I went to Dell and it says that I have the smax drivers install already...so why do I get this error at boot up.....

Anyone out there got any other ideas..still get message at boot up.

The message says..smax4pnp.exe-entry point not found
The procedure entry point register application restart could not be located in the dynamic link library kernel 32.dll

***DonJ*** · December 23rd, 2013, 04:58 PM

Have you tried Restoring to a known-good previous point?

**Twigs** · December 23rd, 2013, 05:06 PM

Originally Posted by DonJ

Have you tried Restoring to a known-good previous point?

Must not of been a clean install from windows..looks like I really don't need it any way..so I moved the file from the C: drive and the error did not show up when I did a reboot..everything seems to be working ok...