Compaq Presario M2000/SP3 Issue

**Kodiak** · November 23rd, 2008, 10:43 PM

Trying to install sp3 on this laptop creates a blue screen "unmountable_boot_volume" but I can go into safe mode and remove sp3 and it will reboot. I have also tried running chkdsk /r from recovery console and fixboot but this doesn't fix it. I assume it is some computability issue but is there a way around it or just don't install sp3?

**futuretech** · November 24th, 2008, 12:04 AM

Is it an HP or Compaq?
http://h10025.www1.hp.com/ewfrf/wc/g...s&lc=en&dlc=en

**Kodiak** · November 24th, 2008, 01:52 AM

Compaq. I will give this a go.

**Kodiak** · November 24th, 2008, 10:40 AM

Well it told me my laptop didn't meet the requirement to install the patch.

So, since sp3 had been installed I went ahead and tried to reinstall the OS but now I run into this error when it reboots to install windows after the initial format a files being copied.

I have tried new memory
I have tried a new HD
I have tried different OS discs.

Beginning to believe processor or motherboard issues.

**NooNoo** · November 24th, 2008, 10:48 AM

Did you press f6 and load the Sata drivers?

**Kodiak** · November 24th, 2008, 12:00 PM

No this is an IDE drive.

This time around it actually installed the os but when it rebooted to go into windows the blue screen appeared again. It seems to blue screen at different times.

I have also once again:

reseated the HD
reseated the memory
Set bios to defaults

**NooNoo** · November 24th, 2008, 12:22 PM

That would imply an intermittent fault with the drive connection... and you get this with a replacement drive as well?

**Kodiak** · November 24th, 2008, 05:30 PM

Yes I get the same thing. Yes it is like it is just losing the drive or path to it.

Been out on a call.

**NooNoo** · November 24th, 2008, 05:37 PM

Then it must be a controller problem... or possibly a bios problem... have you tried reflashing the bios?

**Kodiak** · November 24th, 2008, 07:26 PM

Have not tried flashing the bios yet.

**Kodiak** · November 24th, 2008, 07:56 PM

Something is not right though. The bios says it is F.23 but on the hp site the latest is F.22. Also all the drivers wouldn't work accept touch pad drivers that I downloaded for this machine but she had a drivers cd the did have the drivers so I used them, I thought I would get the latest from the sight. This is when it did install the OS once. It seems the mobo has been changed however she says no one has touched it. Product ID on the bottom of doesn't mach re installation cd either.

Strangest of all is it will run in safe mode if you can get the os installed before it errors. Last time I tried to format it plainly told me there was no drive but then I clicked continue and it formated but blue screened again when it rebooted to complete the install.

I believe you are correct about the controller issue. It was what I suspected in the beginning also.

**xpuser357** · November 24th, 2008, 08:05 PM

Just for grins

I also have Presario M2000 with 1 gig stick and 250 Mb stick of
Ram and I have sp3 with NO problems, It only had 250 to run window XP home, when I purchased it. Very slooooowwwww. Stuck in the gig and

maybe not enough ram??

**Kodiak** · November 24th, 2008, 11:44 PM

Did have 256 and I installed another 256. Should be sufficient. Tested them also.

I do believe it is the controller. I once again for the heck of it installed another drive and it hasn't changed any.

**futuretech** · November 24th, 2008, 11:52 PM

So without sp3 does it run?
If so it can be the patch is actually needed or just edit the registry before installing sp3.
http://support.microsoft.com/kb/953356/en-us
The above article describes the registry value to change.