HouseCall phenomenon

[Niclo Iste]

my opinion is that there isn't any malware on the system and that there is a possibility of an actual virus on both systems that is affecting the housecall and not picked up by malware/spyware scanners. Which is why I rather rely on a good installed virus scan than some web based one. My suggestion is to get a command based viral scanner and run it off a dos boot disk or at least run it in command prompt in safe mode.

[NooNoo]

Tried a repair install? If your restore points are corrupt, you should uncheck the box for system restore so that the old points are deleted and then reboot and redo the check box so you have the ability to create new restore points.

[Votan]

Niclo, at work the system has an antivirus software running.

[CCT]

'wiped out my hard drive, my backup drive and my USB drive'

Just for confirmation, but you did reformat ALL those drives including any flash drives you have been using?

Did you at any time transport files via the USB (external) or flash drive from home to work?

[Votan]

"Just for confirmation, but you did reformat ALL those drives including any flash drives you have been using?
"
I reformated the hard drive and the flash drive. I haven't formatted the backup drive. I disconnected it. I have a lot of files that I am still strugling to recover.

"Did you at any time transport files via the USB (external) or flash drive from home to work? "

Yes. Perhaps there I should feel guilty?

Keep in mind that no new bho is detected by hijackthis.

Also, firefox runs fine, downloading update files from trendmicro was not and is not a problem. The only thing though is that ie8 gives two options: using java or using browser. neither is working; firefox gives only one option but it works without a complaint.

[NooNoo]

Housecall 6.5 does not want to work in IE8 for me either.... Housecall 7 works just fine though... I suggest you use the version 7 offered in the red link...

[Votan]

Housecall 6.5 does not want to work in IE8 for me either.... Housecall 7 works just fine though... I suggest you use the version 7 offered in the red link...

I downloaded Housecall 7. It scans only windows folder and subfolders. Am I missing something?

I discussed the issue with trandmicro on the telephone. I had hard time to explain the problem to the respondent. He didn't seem to know what he was answering. Finally he gave me the esupport link. Let's see what I'll get from them.

I should say that now neither ie8 nor firefox do run housecall65, at home and at work; I had firefox running on both machines though. I scanned my PC at work with the antivirus. Negative.

[NooNoo]

Right, so where are you with fixing your computer?

[Votan]

Nowhere so far.

I contacted esupport.trandmicro. They don't service housecall65 because it is free. I am preparing to reinstall windows from scratch at home.

I'll keep you posted. It is really puzzling.

[NooNoo]

Are you sure you have a virus? What other checkers have you used? Eset? Panda?

[Votan]

I am not sure what I do have. I used sophos so far. also malwarebyte. negative.

[NooNoo]

Right, so why do you think you have a virus?

[Votan]

I cannot restore, ie8 used to run on housecall65, not anymore, firefox used to run on housecall65, not anymore. When I am online, the monitor dims to total blank, then it revives itself; sometimes I have to turn it off and on to get it back. This phenomenon occurs only when I am online.

Don't you see this is a strange phenomenon?

All of this started after my disk, backup disk and flash disk were wiped out.

[NooNoo]

OK, I see this as a messed up install.

What windows are you running?

[Votan]

It is xp, OEM SP2 (Dell) updated online to SP3