My company is looking at making custom restore discs for our customers new systems. We are looking a this due the increase in tech support calls we get from people who want to be walked through a basic reinstall step by step. Any ideas? The biggest problem I see is getting properly licensed software to do this for 3rd-parties. Also the CD image file may span more than one disc, depending on SW installed and Configuration. I'm trying to find a relatively painless soution for us.
What, if anything, do your shops use? At home I use CDRWin and make the discs bootable. But for the company, i can't use the SW for other customers acording to the EULA..Please Help!!