Hi. I have owned a Pioneer DVD-103 for about 8 months now and haven't had any problem with it...until last week

I was trying out some CD burning software that I got with my CD-RW some time ago (Win-on-CD). After installing the software, it decided it wanted to do a speed test on the CD drives connected to my system. The tests passed fine and I restarted to computer, only to find that my DVD had decided that it didnt want to work at all...

Heres the problem and what Ive tryed so far...

When I insert a CD/DVD into the drive, the drive does not spin up to detect the disk and Windows does not detect a disk in the drive. However, Windows will allow me to eject the disk from the right-click menu item.

I have remove the device from device manager and let Windows redetect it, but this didnt solve the problem.

I have booted the machine from a Dos boot disk with CD rom drivers. I can access my CD-RW from the Dos prompt, but not my DVD (same problem, disk not spinning up).

I have downloaded the latest firmware update for the drive and insatlled it without a problem. But the drive still failed to work.

I physically removed the DVD from my computer, restarted, shutdown and reinstalled the DVD. This seemed to kick some life back into the DVD for a short period of time, but after a while it stopped working again. Ive checked the connections on the drive again and again since then, and it all seems to be plugged in nice and tight.

When I enter a DVD, there is a very quiet 'click' from the drive. It sounds like it is trying to spin up but failing.

Has anyone experienced this before? I personally think that it might be a mechanical problem with the drive. When I unplugged and plugged the drive back in I may have shook it around a bit which caused it to work for a while.

Help! I don't really want to throw out a device which cost be quite a bit of cash if I can get it working again.

Oh.. and last thing. Does anyone know the phone number for Pioneer technical support in the UK?

Thanks for any help.

Craig.