Lemme set this up.

Just recently we updated our email system and got the spiffy web outlook with the applets and activeX controls -- real slick. For everyone to be able to get to them, they had to run a MDAC update and an XML update. Well, as usual some stupid users 'couldn't download them' or 'the page isn't there' etc etc etc.

I took it upon myself to ship out CDs to all the facilities so they didn't have to download them. I also included some instructions on how to install the updates necessary to get their email....

I let the helpdesk manager know I was doing this so I didn't have to call each place and listen to them gripe and whine about how 'nothing ever works' and told them I was going to send a some quick instructions -- exactly as stated below...

Email update disk

Inside are the updates necessary for the new email system. The instructions <admin> sent still apply— run the MDAC-261.exe first, reboot when prompted and then run the MSxml3SP3.exe.

If you have problems running the second update, please run the installer2.exe included on the CD. This will update windows installer and allow the installation of the MSxml3SP3 update.

IF YOU ARE RUNNING WINDOWS 95 – please run the dx80w95.exe, you will be required to reboot after running the installation.
Myself, being a good tech, also sent this to the helpdesk to let 'em know hey, this is what this says.

I get this email today...

(me) - We are receiving calls from sites who received the CD you sent out. They don't know what to do with it. (person1) and (person2) are reopening these calls so you will see them in track-it.

Just wanted to let you know why these calls are being reopened.



(manager1)
So I reply back bascially saying - you knew this was coming, they recieved instructions, what else do you want? I get this back.

I understand that, but they either don't get it or they don't know which email it's referring too (they've had quite a few from (admin) in the last couple weeks.) it might also be confusing them that the email refers to downloading and we want them to pull the files off the cd.

Bottom line is they don't know what to do to in order to complete the update, so the calls aren't closed.

(manager1)
...how do I tell her to do her job??