Okay I have a HP Laserjet 4000 printer with a Jetdirect 600n(J3110A) card in it. It is on a Novell/Windows 98 network. A few times a day the jetdirect card resets itself for some unknow reason and the printer must be cycled for it to work again. My supervisior suggested a firmware update may be needed. I got on HPs web site and found a firmware update for the card and went to install it and it said "HP Download Manager must be installed before you can install this software." Fair enough, I download the Manager and went to install it again, and again it said "HP Download Manager must be installed before you can install this software." WHAT?!?! It is installed!! Fine, I'll go into Download Manager itself and it will build a firmware database from the internet. This time I was told that there are no firmware updates for the card. Then the Firmware file for this card I downloaded is imaginary huh?!?! IF anyone has ever done this please help. Also, could anyone post the HP customer support line/Email address? I cannot find it on their site ether. Shesh....what crummy support.