Support NIGHTMARE!!!!

[Chëëzmønkëy]

Me: Hello, your speaking to mike, how can I help?
Him: hello?
Me: hello?
Him: Hello?
Me: How can I help?
Him: I, I ,I got a new computer and I want messages on it
Me: okkkkkk, well what’s your emails address?
Him: Urrrhh?
Me: Email address? Do you have email address?
Him: at messages?
Me: Yes, what is it?
Him: um, um, um oh dear. [email protected]
Me: What version of windows do you use?
Him: Um outlook. Outlook express
Me: rightttt, well can you go into outlook then
Him: um,um,um – where’s that?
Me: should be on your desktop
Finally after about 10mins, but what seemed to be a life time we got into outlook, im still setting up the account – I had the edit this down a little as he must of said ‘What? I’m not receiving well’ about 500 times in the 15mins – I feel dissy! He must be the worst customer in the world!!!!!!!!!!!!

‘Click ADD MAIL Mother f**ker!!!!!!!!!!!!!’ – he’s been doing this for 5mins alone ‘CLICK ADD – THEN CLICK MAIL’ how much clearer can I make this???

Mike *******

Internet Support

The conversation continues….


I said go to next, he said ‘I don’t understand, where do I find this next?’!!!!!!!


‘In order to make a new connection Windows must have the following information, what country or region are you in?’

me: ok then if you can fill that in…
him: with what?
me: what does it ask for?
Him: ‘what country are you in now?’
me: well your in england/uk
him: oh I don’t know(He sounds like he’s sulking)
me: don’t know what?
him: I’m beat, I’m lost
me: select the country from the drop down menu.
him: where I do find this sort of information
me: (well you should be in a home, if you don’t what country you in) its on the screen in front of you.
Him: oh mike, I cant go on, what does it want? my post code?



No Sh1t, his best line yet ‘I’ve forgotten how to turn it off’ – He sounded like he was gonna cry!!!!!!


this took best part of 2 hours to setup a pop3 email account in OE5 and a dialup connection.