I have a client when they try to create a new folder on the desktop by right mouse click, new, folder. All the farther it gets is to the new then a error message pops stateing Explorer protection fault, Internet Explorer will be closed. In the detailed messages, SHDOC401.dll has caused a general protection fault.

Trying to create a new folder in Windows Explorer with the mouse or going to File> New>Folder creates the same error. I have scanned for Virus, Spyware and replaced the SHDOC401.dll to no avail.

Any suggestions?