Using Magic Remote Desktop 32 3.0 by Network Associates.
On a client machine that is being remote-controlled and OS is Windows XP Pro, if the user is at the login screen all you get on the other end is a black screen if you are remote controlling them. This is starting to get annoying as someone usually has to go to the location. Once the user's desktop loads you can remote controll them without a problem.
This happens on every machine with Windows XP Pro.
Is this just a security feature of Windows XP?
Any ideas?
Thanks