Here is a call that came in today. The stories are true only the names have been changed to protect the innocent.

Tech: "Help Desk, how may I help you?"
User: "I have this Gateway Solo 450 laptop. The laptop has a sound card. How do I know that it makes sound?" (Note: Keep in mind the these laptops come with integrated sound and speakers.)
Tech: "When you turn on the computer and log into Windows do you get the logon music?"
User: "Oh, (realizing his question) I guess I do have sound. Thanks."
Interesting how they usually get off the phone after the light turns on in the attic.