Can someone please enlighten me on removing this virus remotely. I may have to tell the client over the phone what to do.

her Norton 2000 says:

Virus name: Bloodhound.Exploit.12
File: Master Boot Record for Physical drive number 0
Location: Boot Record

My partner did those and he's gone now, so I'm playin' catch up

If you can help please do so with sequential detail if possible.

Thanks in advance.