Quote Originally Posted by Darlid01
OK, I won't disappoint. Download and run Hijack! Also, she has ad-aware, but it's obviously compromised since she has the virus. She should run an online scanner to check for the spyware, since it shouldn't be effected. Then, as much of a pain as it is, she should start installing those wonderful programs from Noonoo's sticky thread. I've only had one virus/trojan/malware not get stopped by the combination of those.
Thank you for your quick answer. I'll have her do those things. We did go to PCPitstop and also the PANDA site to scan and neither one comes up with any virus or spyware. We've tried to download spybot several times to her computer but each time it says something aobut corrupted file. She's not a happy camper, but hopefully we can help her get happier. I'll write down the list of what's in the sticky and we'll start doing it and see what happens.