Working in a repair shop I work on a lot of Dells and deal with a lot of customers that own them. The customers hate their overseas tech support and so do I. They screw up our part orders about 20% of the time. One time I had to wait 6 weeks for them to tell me that they screwed up my order and that they didn't even HAVE the part I needed. I've had several customers order computers from them with a quoted one week turnaround and not have the computer show up for 6 weeks and even then only after several phone calls with Dell replying, "It's on its way, we're sending it right out." They are the slowest company I've ever dealt with when it comes to returning your phone calls.