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August 11th, 2005, 05:49 PM
#1
windows xp upgrade loses printer
I have an HP deskjet 5650 which worked perfectly fine on windows me but when I upgraded to windows xp the printer is no longer identified. I tried downloading the driver from the hp site but it hangs on the "detecting hardware" screen. I have contacted hp and microsoft about this but ongoing diagnostics from tech support have not solved the problem: tried generic driver, removed all printer drivers, removed duplicated devices, deleted driver info in registry, attempted to reinstall printer driver. It is not a port problem (parallel cable). Frankly I am confused as to what should and should not be on my system anymore. Should I reinstall xp? Or just absorb the hidden cost of this upgrade - printer is only 3 months old - and get a new printer?
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