I am a novice to DSL so please bear with me. I have a friend who has verizon DSL and says it crashes every time he attempts to go to the internet, It is the computer that locks up when trying to access the internet. His computer is now at my house, I have no DSL. I was going to reload the software for him as a first step then found that the verizon software must have the DSL signal to install properly. So I am back to basics. The verizon on line help I have found so far has not helped me much.
Please specific questions:
Is there any constructive troubleshooting I can do off line?
When I can get a signal at his house what is the recommended trouble shooting steps?