Hello all.

A client machine has a problem with Word in Office 2002 Professional. When opening Word, there is a message that "Word failed to open last time. Do you want to open in Safe Mode?" If you answer "yes", then Word opens - seemingly with all functions working. If you answer "no", it presumably tries to open in "normal mode" which results in an error of unknown cause. "MS Word has experienced an error and needs to close" or something similar and offfers to try to recover documents and wants to send a report to MS.

I uninstalled Word from Works Suite, and Microsoft Office, then reinstalled Office Pro 2002. During the installation, I get this error: "Error 1919. Error confirming ODBC data source: MS Access Database, ODBC error 6:
Component not found in the registry, Verify that the file MS Access Database exists
and that you can access it."

Searches lead to a problem with Word/Office/Access 2000 and repairing or importing registry from a known good source. This is Office 2002. But I tried the suggested repairs anyway, to no avail.

This Windows XP installation had the sasser virus and an expired version of Norton 2001 - which I removed and installed 2005 version of NAV, as well as SP2 and all subsequent critical updates.

Now, what do you all suggest?

Thanks in advance.
Dean