Operating System not found & Hard-headed Sony support.

[WildPyro]

Hi,

I currently own a Sony VAIO notebook and this morning for no apparent reason, I powered on my laptop and received this message at the command prompt:

"Operating System not found"

I have absolutely no idea how this could have happened. In fact, I’ve treated my computer like gold ever since the first day that I got it. (I always surfed the internet at high security, never installed any harmful software, never even left anyone touch it, it was $3,000 for crying out loud!) So just 10 minutes ago, I called Sony support because I knew my computer was still under warranty. (It's only 4 months old...) And Sony (Being the ignorant people that they are.) didn't even make an attempt to care about all the important files I had stored within my computer! (Mostly 3200+ songs, but also school assignments, music videos, and important programs which I've lost the CD for.) They just told me that: "It seems like both your hard drive and your motherboard (Because the BIOS itself took about 2-3 minutes to load up.) are fried, a Sony technician will arrive in a couple days to replace your old hardware."

Well what if I don't want new hardware?! What if I NEED those things I have on my laptop? Isn't there ANYTHING I can do? They say no, but I'm sure you guys can out smart anyone of those guys that work for Sony any day. Please, someone tell me if there is a way to save all of my precious files!

-Peter

P.S. - As for the technical aspect, I have a Sony VAIO VGN-FS690P with Windows XP Professional SP2 and I cannot load windows normally, run windows in safe mode, (Holding F8.) or even run the VAIO recovery utility. (By pressing and holding F10) I simply get a blue screen when I try which states:

"A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this Stop error screen, restart your computer. It this screen appears again, follow these steps:

Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

Technical information:

*** STOP: 0x0000007B (OxF7CB6640, 0xC0000024, 0x00000000, 0x00000000)"

The ONLY thing that seems to work is my BIOS (PhoenixBIOS version R0040J1.) but even that takes a good minute or two to start up. Someone please help me!