This might be long winded, so bear with me.

I'm an IT manager with very little ...wiggle room shall we say? Tech is not the "world" of this org I work in. Not a big deal, but take that into account later. Also, I only have a few staff members (ok, 2). Today I was pulled into a meeting of sorts and basically told -- people don't like me, nor my staff. To quote some of the comments :

(He) is difficult to deal with
I avoid them whenever possible
I cannot talk to [them], they are unapproachable
They don't want to help me

Now, ignoring the fact not one person has come into my office and said "I really wish you guys would do ______", this is the first time I've heard of this. Granted, I know we have a few problem employees, but this was explained to me that all but 1 upper mgt staff member felt this way. I was surprised to say the least.

So now I'm left with "what next?". I see this as a multi-level problem that has to be addressed ...more or less all at the same time.
1. Staff needs to tell me when my staff is doing wrong/bad/...good?
2. We need to be more visible -- less remote, more physical help.
3. We need a way to measure this and if possible, get direct feedback
4. I need an "incentive" program of sorts to motivate/reward my staff for meeting goals (that of which I have yet to outline)

I would like the inputs of anyone/everyone because the level of tech in this org is greatly varies with most uppers having the lower end of that spectrum (ok, basement). So lay it on me, I want to hear it all.