Hi all.

This may get kinda long, but I'll try to parse it a bit. I work for an independent sales/repair facility. Anybody that does this understands that a large percentage of repairs are due to spyware and/or virus damage. We've decided to not try and be heroes and just backup data, wipe and reload Windows if ther is over 40 items in our spyware/malware detection. I know that everybody has their favorites that they use. We are using malwarebytes antimalware to detect. And spybot, ad-aware, and norton av. If the customer decides to have us wipe and reload, we transfer their data to another computer that is running the latest norton, so that should catch any files that are infected. Long story short we've been having people lately whose computers have come back all jacked up. We give a handout explaining about how spyware works, what to try and avoid, and we install spybot and ad_aware on these computers. And we make sure they know about antivirus and that they MUST have it installed first thing. We are now contemplating making a restore point for EVERY computer that we do this to as a last step before shutting down and running malwarebytes on it before giving it back to them. We are also interested in finding a cheap, hopefully transparent program that can at least track internet history. I think some of these idiots are just doing whatever they want, going anywhere and claiming that, of course they did nothing, and that the data we put back on MUST have been infected. I know this is possible, I'm just looking for a way to avoid this. We've even thought of just backing up their data to DVD. Unfortunately, when the customer has 17G of pictures and 22G of music, this starts to be quite a time consuming process. We don't suspect everybody, we're just trying to do the best job for the customer without haveing ro RE-do it at our cost. Forgive the rant about idiots, but unless you do what we do, you cannot believe how many people out ther who have no concept.

dr format