> Tech Support: "I need you to right-click on the Open Desktop."
> Customer: "Ok."
> Tech Support: "Did you get a pop-up menu?"
> Customer: "No."
> Tech Support: "Ok. Right click again. Do you see a pop-up menu?"
> Customer: "No."
> Tech Support: "Ok, sir. Can you tell me what you have done up until this
> point?"
> Customer: "Sure, you told me to write 'click' and I wrote 'click'." (At
> this point I had to put the caller on hold to tell the rest of the tech
> support staff what had happened. I couldn't, however, stop from giggling
> when I got back to the call.)
> Tech Support: "Ok, did you type 'click' with the keyboard?"
> Customer: "I have done something dumb, right?"
>
> ************************************************** *****
>
> Customer: "I'm having trouble installing Microsoft Word."
> Tech Support: "Tell me what you've done."
> Customer: "I typed 'A:SETUP'."
> Tech Support: "Ma'am, remove the disk and tell me what it says."
> Customer: "It says '[PC manufacturer] Restore and Recovery disk'."
> Tech Support: "Insert the MS Word setup disk."
> Customer: "What?"
> Tech Support: "Did you buy MS word?"
> Customer "No..."
>
>
> ************************************************** *****
>
> Tech Support: "Ok, in the bottom left hand side of the screen, can you see
> the 'OK' button displayed?"
> Customer: "Wow. How can you see my screen from there?"
>
>
> ************************************************** *****
>
> Customer: "Uhh...I need help unpacking my new PC."
> Tech Support: "What exactly is the problem?"
> Customer: "I can't open the box."
> Tech Support: "Well, I'd remove the tape holding the box closed and go
> from
> there."
> Customer: "Uhhhh...ok, thanks...."
>
>
> ************************************************** *****
>
> Customer: "I'm having a problem installing your software. I've got a
> fairly
> old computer, and when I type 'INSTALL', all it says is 'Bad command or
> file
> name'."
> Tech Support: "Ok, check the directory of the A: drive-go to A:\ and type
> 'dir'."
>
> Customer reads off a list of file names, including 'INSTALL.EXE'.
> Tech Support: "All right, the correct file is there. Type 'INSTALL'
> again."
> Customer: "Ok." (pause) "Still says 'Bad command or file name'."
> Tech Support: "Hmmm. The file's there in the correct place-it can't help
> but
> do something. Are you sure you're typing I-N-S-T-A-L-L and hitting the
> Enter
> key?"
> Customer: "Yes, let me try it again." (pause) "Nope, still 'Bad command or
> file name'."
> Tech Support: (now really confused) "Are you sure you're typing
> I-N-S-T-A-L-L and hitting the key that says 'Enter'?"
> Customer: "Well, yeah. Although my 'N' key is stuck, so I'm using the 'M'
> key...does that matter?
>

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Life is 10% what happens to you, and 90% how you react to it.