I just love to prove a teste customer wrong! Especially when they tell you how to run a business.
I had one person in who was ranting that we shouldn't be charging tax on our labour charges. She went on b!+ching about how at her business (a fuel company) they CAN'T charge tax on their labour when they deliver oil to customers, and she was the "tax lady", blah, blah, blah.
I said, "Well, I'll talk with the boss, and we'll check it out. We'll call you back when we find out more on it."

So, I popped over to the Ministry of Finance's web page and came across a fax-back service for retail sales tax. Among the directory were two documents. One titled, "Labour Charges" and another titled, "Delivery Charges". So, I requested both documents.
VERY FIRST LINE said, "If you provide a service of installation, dismantling, repairing, or maintaining equipment you are providing a taxable service."
Then it listed examples, and "Installing, maintaining, repairing, or dismantling computers" was among the list of taxable services.
The info for delivery charges stated that if the product was taxable, then delivery was taxable. However, since most of their customers are farmers, they are all tax exempt, so they are free from the tax on their delivery charge.
It was such a thrill to see that! From the government taboot! It was a pleasure to be there when the boss called and told her the news. LOL!
I'm not normally this mean...except when customers continually pi$$ me off like this one.
She was freaking because there was a "virus" on her computer that was making her "screen jump." I did find a virus, but it was the happy99.exe. I've NEVER known it to do that. Also, the screen never ONCE "jumped" for me.
After cleaning the system up, she called back a few weeks later saying that her screen was "jumping" again. She wanted Win 98 and a CD-RW installed, so we did no problems. Again, the screen didn't "jump for me. This time, I suspected possibly the monitor.
She called up a few days later (just today), with the same "problem." I told her I was 100% certain it was the monitor causing it, since it never ONCE happened her. She doubted that it was the monitor because, "It worked on her daughter's". Hmm...mayhaps her daughter is running at a different refresh rate?! I told her to bring the whole shootin' match in (CPU and monitor), and I would hook it up with her here. I had another monitor on standby incase her monitor went flippy.
So, I plugged 'er in, powered 'er on. Windows came up PERFECT. I dicked around with refresh rates, resolutions, palett sizes, whatever. None ONCE did it flip for me.
"WHAT HAPPENED?!" she exclaimed quite excitedly.
"I did NOTHING."

This woman also came in last week, looking for her computer (which she dropped off a day earlier, and I told her it would be about 3 days before it was done). When I told her it wasn't done, she playfully kicked and punched me. Now, I don't care if she was just joking around. CUSTOMERS DO NOT TOUCH ME! Last I checked, "Body Rub Parlour" wasn't in our store name!

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***the Beast
- I only came for the platypus soup