Yesterday a customer call and rudely states that his modem is not functioning, and everytime he uses aol 5.0 his mouse completely freezes on him. I tell him bring it in and we'll have a look. No he say I have to wait for the system. I nicely explain that he may end up waiting 5-6 hours before we van get to it. So he drops it off and leaves.
Later after I look at the computer I find 3 problems:
1. 1 gig hard drive with 27.2 mb free; I also explain again that he could really use a new hard drive.
2. The serial mouse he is using (which I told him months ago to get rid of) is not supported and has no drivers for win 98. It was designed for dos/3.11 win.
3.AOL 5.0 sucks.

I call him to explain all of this, he says remove these 3 programs for more HD space. I kindly explain that I will do this but he really needs another HD. (this is a business computer!) I tell him after doing so he now has 77.7 mb free.So I reinstall AOL 4.0 and get it working without freezzing. Call the guy up and he comes in.

Sees the bill and says I don't understand what this is for. You did my upgrade. I kindly explain that I did not put aol on there, I did not use up all of his hard drive space, and I spent 4 hours screwing around with it til it ran right. In front of other customers this moron gets nasty, swears and yells. I got him to leave called his boss and explained that he shouldn't come back anymore. I didn't give him the pc as he wouldn't pay the bill.