i work help desk for PURE HARDWARE SUPPORT on computers, sometimes people dont want to believe that. we have to keep a call time of under 15min. . i had a customer who wanted to speak to a supervisor and my supervisor wasnt available the guy didnt want to hang up the phone till the supervisor was there, no matter what i told him and even if the supervisor would have spoke to him he wouldnt have done nothing .(the guy wanted a new system) the only people that control that is consumer relations, but this guy still doesnt want to understand and didnt want to hang up. till finally i got the ok to terminate the call. <IMG SRC="smilies/smile.gif" border="0"> (call lasted 1 hour)
i had this lady say "F*CK YOU" then hung up.
i had this other person call me an a$$H*le under her breath , even though i still heard it. i got alot of people start yelling at me and cussing at me. i usually laugh about it and let other techs listen in on it. i remember i had this guy start fuming because he didnt know how to adjust his monitor setting on the monitor itself and i couldnt help him with that because it wasnt a hardware failer, boy did he fume.
does anyone else have stories of really irrate customers?

<IMG SRC="smilies/redface.gif" border="0"> IRRATE IRRATE IRRATE