one day, this guys brings in his kid in along w/ their computer to get it upgraded.
he wanted a USB card, a usb webcam, and a scanner.
i get everything working fine. the guy comes in with his son and i begin to give them a quick run down on everything to show them that it works. they expected me to know the software in and out and provide them with a full tutorial on this stuff. i showed them the basics of scanning and taking a webcam pic.
sure enough, two days later, the guy brings his kid in. why? b/c this brat didnt pay attention the first time, and secondly, they didnt read the user software. so i go to show him again...he asks me "can i stream video with this?"
i told him yeah, but he needed a lot of bandwidth and some other mods, but i didnt go in depth. of course he has to challenge. "well my friend told me i could stram video into IMs and chat rooms over AOL." WTF kid? i told him he could take a pic w/ the camera and insert the pic into an email.
the funny thing is how this dad bragged about how smart his son was and how good with computers he was. so that only gave the kid more reason to argue with me. a cooperative effort shut him up. i talked over his head and my boss told him theyd have to be charged for lessons.

anyone else run into customers that dont back down? i know A+ wants a courteous tech, but there comes a point when everyone gets pushed to their limits...

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prompt $p$g [dos = elite]