I found this on a website dedicated to tech tales. thought everyone here would enjoy. If only all customers were like this one.

The Customer is Always Right !

Here is a letter from a customer of ours....
(I have made changes to protect the guilty - but the letter has not been edited)
[XXXXXXX] Service Centre
Freepost [XXXXXXXX]
[TOWN]
[COUNTY]
[POST CODE]
[HIS STREET]
[TOWN]
[COUNTY]
[POST CODE]
[DATE OF LETTER]

Dear Sirs

Please find enclosed my [UNIT] which was recently repaired by yourselves, for which I was delighted.

Being a total plonker, I didn't think and put normal Duracell battereis into the phone, then put it on the charger. I even rang Duracell to complain that one of their batteries had leaked, when the bloke from Duracell pointed out my mistake, he agreed that I was a plonker, which makes it kind of official.

I realise that there will be a charge to repair the [UNIT], and that it may in fact be damaged beyond repair by my total and absolute plonkerness.

If the repair is less than £30 please go ahead and send me an invoice which I will py by return, if it is more than £30 please call me on XXX XXXX XXXX or XXX XXXX XXXX.

By way of punishment I am happy to walk round for a whole day with a T-Shirt with the word 'Plonker' written on it in marker pen, and to send you photos to prove it.

Thanks in advance for you help

Regards

[CUSTOMER NAME]
Plonker