My wife was talking to me about this book that she heard about, and I was wondering if anyone else has heard of it? It's called something like, "I Am Not A Used Car Salesman", and it deals with customers' problems with the service industry, and how the service industry can help the customers with those problems. It's written by a fashion designer, I believe, but it offers a lot of insight...it seems that retail is retail regardless of it being a high-tech industry like computers, or selling buttons...customers are morons, and they treat service people like they're out to get their money.

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***the Beast
- I only came for the platypus soup