I love days like that. When the user complains...they call one o the techs. If the tech can't do a damn thing with it, they call me. I walk in, give the monitor the "Gaze of Doom" that portrays my thoughts ("I will not hesitate to scrap your @ss!") then I sit down...it boots, it logs onto the network, and all is well. Many have asked how I do it. My reply is,"Intimidation. The computer knows when it's beat. That...or they're scared what I'm going to do with the mallet I placed beside the tower."