This is just plain funny...true though

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Sony: Thank you for calling Sony, how can I help you?
Me: I'd like to upgrade my Vaio PCG-F610 to a bigger hard drive, I'd like to know how tall the drives are?
Sony: I'll go find out, hold on.
(wait 10 minutes)
Sony: 2.5 inches.
Me: NO, not the width. How tall the drives are.
Sony: What do you mean?
Me: In CENTIMETERS.
Sony: OK, hold on just a moment.
(wait 10 minutes)
Sony: I'm sorry I don't know. Try ordering a hard drive from Sony.
Me: OK, can I have the sales number?
Sony: (Gives number)
Me: OK thank you!

(Call Sony Sales)
(Wait 10 minutes)
Sales: How can I help you?
Me: Hello, I'd like to upgrade the hard drive in my laptop. Can you tell me how tall it is?
Sales: Wouldn't know sir. Would you like me to redirect you to technical support?
Me: They referred me over here. Maybe you could measure one of your drives?
Sales: I can't do that.
Me: OK. (hangs up)
<hr>

I open up the computer, get a ruler out, and I measure the height of the drive myself. 9.5MM, just like I expected.

I can't believe I know more about these things than the people who MADE them!