How many people can relate to this. A lady brings her PC into the shop claiming that we did some work on it ten months ago (we have a year warranty.) She said that she wasn't getting any video, so we replaced the modem. WTF?!?!? Anyway, she says that she has no video again and she didn't use the computer till a day ago. First I crack open the case and find that she had an ISA modem installed. Only problem is that her original invoice for ten months ago clearly show that we installed a PCTel PCI modem! I reseated the video card. Guess what? It worked. The first thing I did was do a find of all files modified from the day that she picked up the unit to today. Wow! I came up with 1200+ files. Amazaing for a computer that has been OFF for ten months. I haven't dropped the heavy end of the hammer on the woman yet, but I'm REALLY looking foward to it, cause not only is she a lying theif, but she was very rude.