Advice on a on-site service call.

[IT Len]

Seems to me to be a very basic issue:

1] Yeah, you experienced a "mental hiccup" about inquiring whether there was a warranty...but, remember, the warranty question is not your problem. I don't bring a Ford to a Chevy dealer, or a mom and pop garage, and then suddenly remember it's still under warranty! They'll smile, in an understanding way, and hand me the bill.

2] Using the "Ford" example...I don't know about the "average" customer [if there is such a thing], but with stuff that I have, and most other people have, there's a pretty good idea about what's still covered by manufacturer's warranties...and a pretty general understanding of the fact that warranty work gets done at approved services centers.

You did nothing wrong, in fact I think you might've been purposely misled, either because the company wanted to squeak past paying for the service right away, or [my gut tells me] they just wanted a quick solution without "warranty hassle."

Send the bill, remember this in your mental database for future reference, and call it a day!

[Kenny P.]

I agree with some of the other posts above.

They called you, the warranty is their problem. I would have charged for t&m along with trip charge, etc.

They should know what is and what is not out of warranty.

Caviat emptor!!!

Kenny P.
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