Funny but true...

[*SlyVenom*]

[Draggar]

the sad thing is they claim to know more, but if they really knew more, then why the hell are they calling support?

Gotta love it when they call your bluffs...

[NooNoo]

I learnt along time ago never to call tech support, because if I can't fix the issue and I can't find it on google, sure as hell they don't know either!

[gxavier]

yep. noonoo

who needs tech support when you have WINDRIVERS!

[firemonkey]

Can't you get that diploma printed on a keycahin? FOr those who bring there computers in?

[Thunderwind]

[quote]Originally posted by gxavier:
<strong>yep. noonoo

who needs tech support when you have WINDRIVERS!

</strong><hr></blockquote>

Aint that the truth, a friend of mine sometimes calls me for help. If I dont know, & he is not getting anywere I always refer him here. One of the greatest resources on the web!

[Matridom]

The bluffers are fun, you can spot them a mile away. I always trip them up and cause them to a: loose there connection for a week, b: cause them to screw over there OS to the point where a reinstall is needed or c: hangup if they refuse to do what i tell them to do.

Oh, A and B are done without me being reponsible

[Draggar]

[quote]Originally posted by Matridom:
<strong>The bluffers are fun, you can spot them a mile away. I always trip them up and cause them to a: loose there connection for a week, b: cause them to screw over there OS to the point where a reinstall is needed or c: hangup if they refuse to do what i tell them to do.

Oh, A and B are done without me being reponsible </strong><hr></blockquote>

You're evil. You're insane.
You're a true tech...

People would call me and brag that they have A+ MCSE, MCP+I, CCNA, etc.. and ask me why they have no sound, display is only at 16 colors at 640X480 and their modem doesn't work right after they reinstall the OS...

Duh! Drivers!

Rarley, though, I'd get someone who does know what they're talking about. They'd just call, let me know they reinstalled the OS and need the locations of the drivers for those three on the disk.

[Matridom]

[quote]Originally posted by Draggar:
<strong>

Rarley, though, I'd get someone who does know what they're talking about. They'd just call, let me know they reinstalled the OS and need the locations of the drivers for those three on the disk.</strong><hr></blockquote>

I know the feeling, I love the TRUE network admins who call in. "I just changed the computer, i can't connect, any ideas?...... (me)The arp tables are off, release your IP and your good.... Cool, thanx."

Has compared to "Uhm Whats ARP, where do i relase? What's an IP?"

I've had both replies from "Network Administrators"

[kato]

[quote]Originally posted by NooNoo:
<strong>I learnt along time ago never to call tech support, because if I can't fix the issue and I can't find it on google, sure as hell they don't know either!</strong><hr></blockquote>


you can say that again NooNoo!

[Matridom]

[quote]Originally posted by kato2274:
<strong>


you can say that again NooNoo!</strong><hr></blockquote>

i beg to differ... sometimes the techs behind the phones know a heela of a lot, but due to company policies arn't able to impart that information. I know it's like that at my workplace. about 1/2 the people there are truly experts at what is beeing supported and about 1/2 of that group are good enough to be reliable PC techs.

An example. We don't support OS issues. So if you can't connect, and it's caused by a corrupt winsock, well tough-o call MS.. now, i KNOW how to fix it, i CAN do it over the phone, but since it's unsupported i CAN'T help with it. So to avoid arguments i just say i don't know how to do it. Now i will agree some techs are stupid, but never assume that they ALL are.

[NooNoo]

[quote]Originally posted by Matridom:
<strong>

i beg to differ... sometimes the techs behind the phones know a heela of a lot, but due to company policies arn't able to impart that information. I know it's like that at my workplace. about 1/2 the people there are truly experts at what is beeing supported and about 1/2 of that group are good enough to be reliable PC techs.

An example. We don't support OS issues. So if you can't connect, and it's caused by a corrupt winsock, well tough-o call MS.. now, i KNOW how to fix it, i CAN do it over the phone, but since it's unsupported i CAN'T help with it. So to avoid arguments i just say i don't know how to do it. Now i will agree some techs are stupid, but never assume that they ALL are.</strong><hr></blockquote>

Thats the problem isn't it? Either the front line tech is not allowed to do anything but follow the script (but then they usually find a way to tell you that) or doesn't understand the script anyway.

Matridom your example of knowing its a corrupt winsock - do you actually tell the customer that its a winsock error if you feel they can actually understand it?

Of course the other problem I have is being female they automatically assume I am brainless with technology and therefore I should wait till hubby comes home to fix it... MWAHHAHAHAHAHAH

OK cease laughing hysterically.

Matridom, I take your point, its difficult to know and you must get jaded answering the same damn dumb questions all day... I just find the problems I get are usually wierd and I need to eliminate possible problem areas one by one.

[Matridom]

[quote]Originally posted by NooNoo:


Thats the problem isn't it? Either the front line tech is not allowed to do anything but follow the script (but then they usually find a way to tell you that) or doesn't understand the script anyway.

Matridom your example of knowing its a corrupt winsock - do you actually tell the customer that its a winsock error if you feel they can actually understand it?<hr></blockquote>

We basicly tell them "Sir/Mme, you have a corrupt winsok, since that is a problem with the operating system, i'll be unable to help you correct the problem, however if you wish to contact Microsoft, i can give you there technical support number"

If i find the problem is unusual and i know how to fix it, and they guy/gal on the other end knows there stuff, a few hints will usualy do it. our e-mail a few months ago was prime example. The account name used on the servers was the FULL e-mail address, @ symbole and all. Now netscape 4.7 does not allow you to use the @ symbol unles you edite it's java scripting. All in all, we where to refuse all forms of netscape support. If a person was smart usualy stating "We don't suport netscape because the java scripting does not allow the use of the @ symbole" would get them going

Of course the other problem I have is being female they automatically assume I am brainless with technology and therefore I should wait till hubby comes home to fix it... MWAHHAHAHAHAHAH

I don't make that assumption cause i KNOW that women are has smart has men are in general. you need to take each call has an individual.

OK cease laughing hysterically.

no need, I laugh at a lot of people behind there backs

Matridom, I take your point, its difficult to know and you must get jaded answering the same damn dumb questions all day... I just find the problems I get are usually wierd and I need to eliminate possible problem areas one by one.

I LOVE the unusual problems, breaks the monotony of "Click here, click there etc.."