Bench Techs - question

[Danrak]

Ok for all those that do retail work how do you get paid? Is it by the hour or by a % of time billed?

[cc_penguin]

My pay is a bit tricky.
I have a "base rate" but I get payed by how many computers I fix. I get a certain dollar amount for each system repaired. If my commision is higher than the "base rate" I get the commision. But my base rate is so low, its kinda hard not to break it And also we dont get payed for fixing a computer that comes back in within 30 days, that makes sure that you fix it right the first time.

[Darren Wilson]

[quote]Originally posted by cc_penguin:
<strong>And also we dont get payed for fixing a computer that comes back in within 30 days, that makes sure that you fix it right the first time. </strong><hr></blockquote>

I wouldn't have that !!!!

If the client buggers it up again (same problem or not), it cannot be blamed on you, so you should get paid for work carried out. If it was working when it left the store then it WAS working. If it comes back, then that cannot be attributed to you unless you didn't fix it and tried to bluff the customer.

[cc_penguin]

[quote]Originally posted by Darren Wilson:
<strong>

I wouldn't have that !!!!

If the client buggers it up again (same problem or not), it cannot be blamed on you, so you should get paid for work carried out. If it was working when it left the store then it WAS working. If it comes back, then that cannot be attributed to you unless you didn't fix it and tried to bluff the customer.</strong><hr></blockquote>

Let me clarify, You get paid for the first repair, you just do the next one for nothing, I dont agree with it totaly But it does help keep the quality of the repairs pretty high. If they did not implement this, unfortunatly, there are dishonest people that would take advantage of the pay by repair plan that is in effect. Actually, we really dont have that many customers, that go into and "bugger" up their systems. I do wisht that they would come up with a better system, but I am just a lonley little P.O. And the pay is pretty good, I dont know of too many places that you can make 40,000 to 50,000 just repairing computers alone. That is what really keeps me going back

[Darren Wilson]

Yeap I get you now, basically you are covering the warranty rather than the store itself. Still though, if it is customer error causing the recurring problem, then surely, they are charged then and you are paid?

[cc_penguin]

Unfortunatly no. It doesnt matter if the warehouse guys drop it in the back, if it comes back within 30 days you do not get paid fot the second repair, well, unless the CSR (customer service rep.) "mistakenly" enters in the serial number wrong

[KINGofBLEH]

[quote]Originally posted by Darren Wilson:
<strong>

I wouldn't have that !!!!

If the client buggers it up again (same problem or not), it cannot be blamed on you, so you should get paid for work carried out. If it was working when it left the store then it WAS working. If it comes back, then that cannot be attributed to you unless you didn't fix it and tried to bluff the customer.</strong><hr></blockquote>

I go over the repairs/upgrades with the client and demonstrate that everything is working as expected. Then I have them sign the work order indicating that the work has been completed to their satisfaction. If they bring it back I will usually agree to take a quick look just to make sure that I did not misdiagnose the first time. If the new problem is caused by something else, I explain the new cause to the customer and show them the signed work order from the last visit (if they protest). That way I get paid if the comeback is the result of something the customer did.