Originally posted by Sebring:
I'm curious how many of you have seen customers do some really strange crap to their pc's while you were there to service them? I've had this one customer for several years now who upgrades something about every 3 or 4 months. Whether it be a hard drive, a peripheral, speakers, etc. Anyway, as soon as I remove the old component and begin to install the new one, he goes to his garage, gets a hammer, grabs the old component, goes out on the back patio and beats it to death. Ok, I usually follow the "Prime Directive" and try not to interfere but my last trip was a new monitor!! I knew on the way over it was going to be ugly and I was thinking of ways to deter him from the dirty deed but I was at a loss. Finally, when the time came for him to begin his handywork, I decided I had to stop him. I got up from the chair, turned to face him, and said "look Bob, (not his real name) you've got to start calling me sooner for your upgrades so you don't get this frustrated! Besides, most of these components you've trashed are still in good working order. You know I can give you a small discount on trade-ins." He replied, "Who's frustrated? That old computer is all I got from my divorce with that hag of a wife I had and I won't stop until every piece has been changed and DESTROYED!" Well, I followed him to the patio and fortunately he stood at a distance and just threw the hammer. It was a good shot though. Guy definitely makes my computer freak list.
LOL...it's stories like this that makes me wish I was a retail tech...but only for a little while.