[quote]Originally posted by Vette:
<strong>Had a customer bring in a PricePC brand computer because he couldn't access the internet. "After further review" I noticed his computer had tossed the modem drivers. Problem is that the modem is a riser type modem with nothing on it except FB PCTEL AMR and there is a sticker on the back that says Cyber Solutions. The FCC ID is 6WICHN-35741-M5-E and there is nothing on the internet or DriverGuide about this mysterious modem. I've tried the generic PCTel modem drivers without success. Has anyone heard of this modem or know where I can get the drivers???
The computer is using XP PRO and it doesn't have the drivers for this modem.</strong><hr></blockquote>

I willing to bet that if you talk with the user, you'll find out he got a driver CD.. Otherwise, it's not worth your time to spend even 1/2 hour searching for drivers. Tell him he needs to buy a new modem cause you can't find the drivers. If he wants you to look tell him "I'll look for has long has you want, My time is @ $XX/hour and i have no guarantees that i can get the drivers, this other solution will cost you flat out $X amount."