[RESOLVED] Printing kills internet connection

[pberdann]

Compaq 17XL26X laptop with Windows 98 SE looses dialup to Internet when printing to HP Deskjet 970Cse wtih USB.

Replaced motherboard, Quickrestored, removed all resources to get to 88%, to no effect.

Compaq has no answer, HP has no answer

[MacGyver]

Sounds like a resource conflict with IRQ's. Have you checked the IRQ list in Device Manager? (in device manager, double click on the "Computer" icon for a list of resources)

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All this technology, and I still can't download a pizza!

[DonJ]

Hi,

Yes, it really does sound like an IRQ conflict issue. I have seen printers lose communication with the system while trying to print out web pages but I haven't seen it lose it's dialup connection.

Anyway, just for grins, you might want to check HP's site for the latest drivers:

http://www.hp.com/cposupport/swindex...8370_swen.html

It also has links on the left-hand side of that page for "Solving a Problem" and "Using your Product", etc. It also has links talking about problems with installing the USB drivers...might be something worth checking into.

Good Luck!
DonJ


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Hey, it's all FM to me!

[cyberhh]

Try changing the IRQ of the Modem and test. It sounds like the modem and the USB are using the same IRQ - thus creating a conflict when both are in use.

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Death is lighter than a feather - duty heavier than a mountian.

[mikevm]

plug and play or plug and pray?

look in the bios and see if you can manually specify the modem's ressources