Support NIGHTMARE!!!!

[Chëëzmønkëy]

Me: Hello, your speaking to mike, how can I help?
Him: hello?
Me: hello?
Him: Hello?
Me: How can I help?
Him: I, I ,I got a new computer and I want messages on it
Me: okkkkkk, well what’s your emails address?
Him: Urrrhh?
Me: Email address? Do you have email address?
Him: at messages?
Me: Yes, what is it?
Him: um, um, um oh dear. [email protected]
Me: What version of windows do you use?
Him: Um outlook. Outlook express
Me: rightttt, well can you go into outlook then
Him: um,um,um – where’s that?
Me: should be on your desktop
Finally after about 10mins, but what seemed to be a life time we got into outlook, im still setting up the account – I had the edit this down a little as he must of said ‘What? I’m not receiving well’ about 500 times in the 15mins – I feel dissy! He must be the worst customer in the world!!!!!!!!!!!!

‘Click ADD MAIL Mother f**ker!!!!!!!!!!!!!’ – he’s been doing this for 5mins alone ‘CLICK ADD – THEN CLICK MAIL’ how much clearer can I make this???

Mike *******

Internet Support

The conversation continues….


I said go to next, he said ‘I don’t understand, where do I find this next?’!!!!!!!


‘In order to make a new connection Windows must have the following information, what country or region are you in?’

me: ok then if you can fill that in…
him: with what?
me: what does it ask for?
Him: ‘what country are you in now?’
me: well your in england/uk
him: oh I don’t know(He sounds like he’s sulking)
me: don’t know what?
him: I’m beat, I’m lost
me: select the country from the drop down menu.
him: where I do find this sort of information
me: (well you should be in a home, if you don’t what country you in) its on the screen in front of you.
Him: oh mike, I cant go on, what does it want? my post code?



No Sh1t, his best line yet ‘I’ve forgotten how to turn it off’ – He sounded like he was gonna cry!!!!!!


this took best part of 2 hours to setup a pop3 email account in OE5 and a dialup connection.

[Drone2903]

The most frightening part is these people also have:
- a driving licence
- the right to vote
- the right to reproduce
- the right to buy firearms (at least for "hunting")

[Ya_know]

My advice, go in and edit your first post, if that is the dude’s real email address, remove it. I hate to see you lose your job over this thread...real simple, someone could email the link to him, and when he does open the email (in 6 months or so when he figures out how) he might get offended when he finds out you dogged him out...

[kato2274]

Originally posted by Ya_know
real simple, someone could email the link to himdogged

too late, I already emailed the guy.


Just kidding

Ya_know's advice is sound. get that email address (if it's real)outta that message

[Chëëzmønkëy]

and i thought that guy was stupid.......

[ilovetheusers]

Originally posted by Chëëzmønkëy
and i thought that guy was stupid.......

So that's not his e-mail?

Could you post it then? Might be fun.

[NooNoo]

ILTU tut tut tut....

[Dralliw]

That reminds me of one of my customers. A good guy, actually, but one day he hit a deer while riding his motorcycle. Which left him with a wicked head injury, the guy has very little short-term memory. He can literally forget what he's doing right in the middle.... And since he can't really work in that condition, he has lots of free time to play with his computer.

[FatalException0E]

Originally posted by Dralliw
That reminds me of one of my customers. A good guy, actually, but one day he hit a deer while riding his motorcycle. Which left him with a wicked head injury, the guy has very little short-term memory. He can literally forget what he's doing right in the middle.... And since he can't really work in that condition, he has lots of free time to play with his computer.

Gee, my dad's bike accident head injury just left him with a very short temper and made him bitingly sarcastic. Well, to be honest, it only amplified what he already had.

[JungleMan1]

Some people are so amazingly stupid. i was talking to one guy once and I asked him to visit a website, I gave him the address. He kept typing it in his search engine, after I must have told him 10 times "Type it in the address bar of your browser" and he starts trying Netscape, Google, AOL, all these search engines.

It's not rocket science.

[Orangeman]

That's a great Avatar Jungleman, I tried to copy it and all I got was a 2/3 picture of Woody Allen,

Orangeman

[JungleMan1]

Originally posted by Orangeman
That's a great Avatar Jungleman, I tried to copy it and all I got was a 2/3 picture of Woody Allen,

Orangeman

It isn't Woody Allen...it's Rivers Cuomo from the band "Weezer"

Thanks, that one has always been a classic

[Spawn_X]

Ever consider the possibility that its a candid call.... ?

When the level of stupidity goes that high, I stop taking it as a serious call anymore.

[SFLcowboy]

just mor proof that people should have to take an iq test before buying a computer

"i don't need a telphone line i have an internal modem" -eu

[silencio]

He's probably an old man. I know a few like him and I wouldn't call them stupid. It's just completely alien to a mind that's already losing functionality. And most of us get there eventually...