Quick Time

[BornOnFire]

Hi all thx for your input.....iam helping a customer over the phone with a problem. Hes has an HP computer with WinME installed on it. He rebooted it and there are quick time icons all over the desktop. I checked quick times support and found that there were issues like this on MACs but i couldnt find anything have to do with this problem on windows machines. He tryed to uninstall it but after the uninstall it say everything was removed and the uninstall worked...when he reboots the machine for like a second when the desktop apears the icons are gone...but then they show up again. He goes back to add/remove programs and quick time is still installed....hmm...dont no if you guys have seen this...but its wacky...any help or a direction to point me in would be a big help.....i hate trying to trouble shoot a PC over the phone....iam not the one to work at the help desk .....thx BoRn

[kato2274]

I'd check the registry to see if anything is executing at startup that it putting those icons there
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr entVersion\Run

also check startup folder
a virus scan couldn't hurt either.

[Votan]

If nothing worked with the startup run, run-, runonce,...etc. use the search command in the registry and find what leftover of quicktime is still there. Another thing you might look at is to restore to a date before installing quicktime, if available. You also might have to delete everything in the Temporary Internet Files. Some files or cookies spawned by a web site could be forcing these icons to be there.

[NEPATEC]

If your customer is running WinME, the fastest way out of this mess is to simply use the System Restore capabilities inherent in the OS, and roll it back to a point before he installed QuickTime.

Start>Programs>Accessories>System Tools>System Restore

Select a date prior to the installation of QT, and your problem should be resolved.

-mike