|
-
February 1st, 2003, 04:52 AM
#1
Registered User
d00d, think twice before getting a Dell
Their support is not quite what it should be. A guy came into the WD chatroom, and said dell told him to come to WD for drivers...
See for yourself,,, the names were changed to protect the innocent foos.
----- Original Message -----
From: <[email protected]>
To: <<Dell customer>@msn.com>
Sent: Sunday, January 26, 2003 1:53 PM
Subject: Re: AT20030120_0000010531 Re:#5DS##19#eTrack#=6F2YHH1YK1L91M1J-Computer #APTX#
> Please include the following line in all replies.
> Tracking number: AT20030120_0000010531
>
>
> Dear <Dell customer>,
>
> Thank you for contacting Dell eSupport and Services. We appreciate the
> opportunity to assist you. I appologize for your trouble and I assure
> you it is our hope that you have a positive experience with our
> company.
>
> <Dell customer>, please go through the following links,I am sure this will help
> you to resove your issue about your cd-rom drivers.
>
> http://www.windrivers.com/
>
> And, <Dell customer> You can download the driver from the under mentioned dell
> site.
>
> http:
>
//support.dell.com/us/en/filelib/results.asp?sid=DIM_PNT_P3C_L___r&lang=EN&l
ib=3
> 2&os=W98&searchtype=filter&devid=1044
>
> And, for Digital cameras & their drivers you can go to the under
> mentioned link.
>
> http://www.allaboutdigitalcameras.co...lcameradriver/
>
>
> Some email programs will wrap this address to a second line so you
> will have to copy each of the lines directly into the address bar of
> your browser with no spaces between the two sections.
>
> We assure you of our best services at all times.
>
> Thank you for choosing Dell.
>
> Respectfully,
> ** Rex **
> ** ~DTC20313 **
> ** 9:00 am - 5:30 pm CST **
> Dell eSupport and Services
>
> If responding to us, please use the REPLY
> function of your email program in order to keep the SAME SUBJECT or
> our response to you may be delayed or lost.
>
> ***********
>
> Visit the Dell T@lk Forum where you can find answers to questions and
> exchange information with other Dell owners!
>
> http://delltalk.us.dell.com
>
> *********************************
>
> Visit the Dell Knowledge Base to get answers.
>
> http://support.dell.com/us/en/kb/index.asp
>
> *******************************
>
> To submit another question visit the Communications Center at:
>
> http://www.dell.com/us/en/dhs/topics..._2_contact.htm
>
>
> *********************************
>
>
>
Well, Windrivers has another paying customer...
Those who do not know, are lost...
-
February 1st, 2003, 05:10 AM
#2
Registered User
I wonder what Steve would say about this? 
Last edited by Orangeman; February 1st, 2003 at 07:03 AM.
-
February 1st, 2003, 06:29 AM
#3
Driver Terrier
Apparently the customer spent 3 hours in the chatroom - on and off.... cdrom "drivers" were only the tip of the iceberg. Resources at 27%, removed all the startup stuff... resources came up to a whole 28%!
The Dell customer hopefully will come back with the results of housecall... spybot will be the next download sometime later today.
The general concensus is the Dell customer was able to follow directions and give the resulting information accurately.
While it is extremely nice of Dell to advertise Windrivers for us.... it doesn't do them any good at all sending a customer off on a wild goose chase.
Anyone know Michael's email? He should see this thread.
Never, ever approach a computer saying or even thinking "I will just do this quickly."
-
February 1st, 2003, 12:24 PM
#4
Registered User
Whoa!!!!
I wonder if that dell support person will still have a job by next week???
Nice that they recommended here, but that just makes them looks soooooo baaaadddd!!!!
-
February 1st, 2003, 01:59 PM
#5
Registered User
The really sad part is that Dell has an excellent support site where all you have to do is input the serial number from your Dell and it will link you to updated drivers for all of the devices in the machine. I have used this site numerous times when working on Optiplex Gx series machines over the last few years.
-
February 2nd, 2003, 05:22 PM
#6
Flabooble!
Originally posted by KINGofBLEH
The really sad part is that Dell has an excellent support site where all you have to do is input the serial number from your Dell and it will link you to updated drivers for all of the devices in the machine. I have used this site numerous times when working on Optiplex Gx series machines over the last few years.
Yeah, they made it pretty idiot proof. It's as simple as said above.
I have had issues finding drivers on their site for an older machine though...
Posting Permissions
- You may not post new threads
- You may not post replies
- You may not post attachments
- You may not edit your posts
-
Forum Rules
|
|
Reply With Quote
Bookmarks