I'm troubleshooting a network connectivity issue right now (all this is over the phone, so I'm not actually in front of the computer) and I can't get this NIC to see an outside host. Customer has it connected to a cable modem. The cable modem was already proven working and good through their ISP. The system is a 98se system. I can ping the loopback, which doesn't give me much other than TCP/IP is installed. When trying to ping an outside host I get "request time out". I've tried all the basic stuff by removing NIC drivers, remove TCP/IP settings and reinstalling those, release and renew TCP/IP settings.. Still same thing. Is there another utility or test I can perform (short of a format) to see if this is possibly a configuration problem rather then a bad NIC (since we only cover hardware, not software). Thanks for any help.