Another Stupid User Story

[rgharper]

Phone rings:

"Information Systems, Richard here. How may I help you today?"

"I can't get my monitor to come out of standby mode."

"Have you tried wiggling the mouse or hitting a key on the keyboard?"

"Yeah, doesn't do anything."

"When's the last time you rebooted the system?"

"I got your email to shut down last night, so I did." (That message was two weeks old!)

"Okay, I'll be right over."

Get to the user's desk, move the accumulated debris out from in front of the PC ... the power light is off. Push the power button and the PC boots up as expected.

"Gee, thanks. You won't tell anyone what I did, will you?"

"Nope, I'd never do anything like that."

P.S. Yeah, I was pretty sure that was what I'd find and I probably could have just had him check it over the phone but I do love making managers feel silly in person. The look on their face is usually well worth the walk.

[Archer]

Thats alright rgharper we will keep it just between the two of us

[NooNoo]

and the other 27 thousand members of wd....

[confus-ed]

Originally posted by rgharper
... could have just had him check it over the phone but I do love making managers feel silly in person. The look on their face is usually well worth the walk.

Mmmm but they remember the look on your face as you were watching them when it comes around to reveiw time ...

& don't worry there aren't anything like 27000 'active' members on wd ... but the ones that are here just posted it on seven other bbs each !

[rgharper]

Originally posted by confus-ed
Mmmm but they remember the look on your face as you were watching them when it comes around to reveiw time ...

Oh no, this ain't MY manager. I keep her very happy - and in turn she causes me little if any grief. I don't need to worry about the other couple dozen bozos or what they think of me at the end of the year.

Besides, I share the best stories with my boss and she loves them as much as I do.

[Six Eyed Smily]

I keep her very happy

oh, really??!!

[rgharper]

Originally posted by Six Eyed Smily
oh, really??!!

Technologically, not romantically. Upgrades for her PC on the sly and all that. Perks like dual-monitor setup. That sort of thing.

Anyway, my wife is a physical therapist. She knows all the places it hurts and how to make it hurt worse. I would not dare to risk that consequence.

[Orangeman]

Step One) Turn Computer on....

[techmonkey13]

Sometimes Orangeman I would like to tell the users just to sit there for 15 minutes and stare at the screen look down and turn the power strip on. That should give me enough time to get a cup of coffee and feel good for the first 15 minutes of the day.

http://www.techmonkeyuniverse.com

[confus-ed]

Originally posted by techmonkey13
Sometimes Orangeman I would like to tell the users just to sit there for 15 minutes and stare at the screen look down and turn the power strip on. That should give me enough time to get a cup of coffee and feel good for the first 15 minutes of the day....

There are some users who 'annoy me' (well they all do ! ) ... but when I 'can't take it anymore' (not without punching them anyway!) ... who I will instruct to power off their machines & wait ten minutes for 'cmos to discharge' ...

I once got 'pulled' somewhere & asked about this practice ... I was contracting at the time & answered 'its cheaper to have them doing nothing for a bit, than pay all the legal bills if I go too close too soon !' ... Since 'dumb users' are usually well known by their co-workers, no-one ever argues much !!

[NooNoo]

I just spent 2 hours on the phone trying to get someone to download winzip....I failed, I am going to have to go there and download it myself....we get to the right page, but nothing happens.... for all I know there is a dozen copies on his machine... but no way of finding out.... I will now go back to hitting my head on the keyboard, it seems more productive.

[craigmodius]

Originally posted by NooNoo
for all I know there is a dozen copies on his machine... but no way of finding out....

Start->Run->winzip ?

That, of course, assumes that you can get them to do that

[NooNoo]

Let me tell you this....

On the phone we are trying to install the printer... the hp install file wants to put the files somewhere 5 or 6 folders deep so I say ok, change that in the browse box, just type in c:\printer

OK, says he - click next - its an error, I clicked back.

Right... says I what does it say in the browse box?

he says c;\printer

No, we have to get a full colon in there, two dots - ok?

Yes he says. Ok, I did it again, same error, I clicked back....

(me is wondering what the error is, but hey....)

So I say, tell me again what it says in the browse box

he says c;\printer

I say, I thought you corrected that? Try it once more...

OK he says, same error clicked back...

Does it still have a semi colon instead of a full colon?

Yes he says... ok I say, how are you trying to get the full colon ?

He replies - Capslock key....





2 hours... I am going up there now....

[Archer]

Sounds like you need some remote desktop software installed NooNoo [and a tazer for those difficult customers]

[NooNoo]

Originally posted by Archer
Sounds like you need some remote desktop software installed NooNoo [and a tazer for those difficult customers]

Thats why he needed winzip.... for radmin.zip grrrr

Nope he couldnt get his emails either