Big Confusion, Network Printer, Win2k and Excel 97

[+Daemon+]

Well since has to do with multi things ill post here...

Well for the past week we have been having a problem with excel 97 crashing if you have a certain printer as your default in windows 2000.

its very weird.
and its now happening on mostly all the users on the network...

We have a HP Laser Jet 5000 Printer
when you have it as your default printer we cannot open excel documents, excel crashes, but if you select another printer as your default printer it works fine. This is also happening in excel 2000 when I tryed a upgrade.

I have a scratch system here with all the basics for a test workstation and its doing the samething. But the wierd thing is, not everyone has this problem.

Anyone know or heard of this? could ti be a virus? humm we are all patch latest anti virus dats etc...

[Thunderwind]

Have you tried the most recent drivers. Maybe search the HP site for simular things from other people. I found this thread. Maybe try some of what they are doing here:

http://forums.itrc.hp.com/cm/Questio...7a778c,00.html

[DonJ]

You might also want to read up on Troubleshooting Shared Printing Issues in a Microsoft Windows 2000 or Windows XP Environment . It lists step-by-step procedures. One of the things it says is to disable bi-directional support...normally, you wouldn't want to do this.

Of course, you already checked HP's latest drivers for Win2K.

You might also want to read up on Alternate Printer Driver Choices. Lots of good basic info there.

One more: Manuals for your LJ5000.

Just a couple of suggestions...let us know how it all ends up.

[+Daemon+]

thanx for the tips...whats funny is we have another printer just like this working fine...

I have looked at the settings and drivers and there both the same no diffrence, tryed newer drivers but that one pinter is still giving us fuss. hummm might be a bad jetdirect card

[DonJ]

Basic Troubleshooting Tips for your Expanded IO card.

BTW, do you have a model number for that JetDirect card? Is it J4135A? Go here for troubleshooting the J4136A. Notice the two links at the bottom for JetDirect software & firmware updates.

[+Daemon+]

FIXED: we tryed every driver from HP, but when we went to use the windows driver instead it works fine

[Ya_know]

Originally posted by +Daemon+
FIXED: we tryed every driver from HP, but when we went to use the windows driver instead it works fine

That is the absolute first time I have ever heard that as a resolution. Interesting predicament!

[+Daemon+]

Originally posted by Ya_know
That is the absolute first time I have ever heard that as a resolution. Interesting predicament!

ya serrious it took us 1 1/2 weeks to fix this..oh and no user is ahving excel crashes now weird huh?

just shows how crappy and dependent M$ apps are

[Ya_know]

Originally posted by +Daemon+
ya serrious it took us 1 1/2 weeks to fix this..oh and no user is ahving excel crashes now weird huh?

just shows how crappy and dependent M$ apps are

It also goes to show that drivers included with the MS OS's are typically so unreliable that in 1.5 weeks noone there or here for that matter even thought of it as a solution, even if just for grins...