I'm sure it's like this in any retail industry. In the petshop we get people trying to bring back animals they killed all the time and more often than not they were at fault even though I spent an hour explaining how to take care of the creature or something of that sort.

I used to be a LOT more high strung when it came to animal welfare and one day this couple pushed my buttons and the boss had to step in to calm me down after I yelled "you murdered this animal and you want me to replace it for free???". It didn't go over well with any of the parties involved but it was truthful esp. since I knew I went over the care of the animal with them.

People just don't want to take any responsibility for their actions and it's so annoying at times. Yeah, I try to get over once in a while but I don't try to screw screw people if I know I'm wrong.