Prints test page but nothing else
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Thread: Prints test page but nothing else

  1. November 13th, 2003, 10:22 AM #1
    Farrar
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    Prints test page but nothing else

    A coworker just replaced the hard drive and reinstalled Windows 98. He can now print a test page to his Lexmark printer but if he tries to print from Word 2000, he receives an error message stating that a suitable device cannot be found. This is a USB printer.

    Any ideas?

    Thanks,

    Farrar
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  2. November 13th, 2003, 10:23 AM #2
    DocPC
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    Can he print from notepad or wordpad?
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  3. November 13th, 2003, 11:37 AM #3
    Farrar
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    Quote Originally Posted by DocPC
    Can he print from notepad or wordpad?

    I did not ask that question BUT he said he could print pages while browsing the Internet.

    Thanks,

    Farrar
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  4. November 13th, 2003, 11:47 AM #4
    TripleRLtd
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    Quote Originally Posted by Farrar
    I did not ask that question BUT he said he could print pages while browsing the Internet.

    Thanks,

    Farrar
    So, it prints and now it is a Word problem.
    Have him go to File/Print and see what's listed, anything at all?
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  5. November 13th, 2003, 12:01 PM #5
    Ya_know
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    Ok, are you working on this PC, or is he? The reason I ask, if it's you, get us some more information, try a few tricks, get some baseline information. If it's him, give him the link to this thread, and tell him to give us some more information...
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  6. November 13th, 2003, 02:20 PM #6
    NooNoo
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    find and delete normal.dot with office completely closed (including findfast and osa) then start office again. It should pick up the printer properly this time.
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  7. November 15th, 2003, 10:20 AM #7
    BIGGS
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    i've seen with some usb printer that in order for them to print correctly you have to go to add new hardware wizard and install a new printer port, and then insert the driver cd and it will install lexmark printer port, then you install the printer on that, give that a try
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