embarassing but i need help with windows 3.11

[BIGGS]

a customer that i have been dealing with over phone support cannot get the @ sign to appear on his computer pressing the shift + 2 key give him what he describes as to inverted commas, i also got him to try to hold alt and press 6 4 and still to no avail. i have come to the concluision that the computer he is using ( which was give to him ) is using like a german or british keyboard layout, i need to know how to change it back to good ol' english layout

[rgharper]

a customer that i have been dealing with over phone support cannot get the @ sign to appear on his computer pressing the shift + 2 key give him what he describes as to inverted commas, i also got him to try to hold alt and press 6 4 and still to no avail. i have come to the concluision that the computer he is using ( which was give to him ) is using like a german or british keyboard layout, i need to know how to change it back to good ol' english layout

I believe you're going to have to dig out that old MS-DOS manual and take a peek at the language settings there. See if this helps:

http://users.cybercity.dk/~bse26236/...lp/COUNTRY.HTM

Probably either TechNet or support.microsoft.com has the full skinny on the subject. Knowing the DOS version will likely help in narrowing it down.

[BIGGS]

thanks but i happend to get home and dig through my old computer desk and behold the orig. win311 manual, dos 6 manual and a plethora of old useless books. but thanks

[TripleRLtd]

thanks but i happend to get home and dig through my old computer desk and behold the orig. win311 manual, dos 6 manual and a plethora of old useless books. but thanks

Windows 3.11?????
WTF is that?
Never heard of such a thing.
Actually, (and I know confus-ed must love it) I learned PC's with Win 3.0 and Dos 5.
Ah, remember "edlin"?
I am getting all warm and fuzzy just thinkin about it.
Warm, fuzzy, and I am getting a headache.
Alas, they were simpler times.....

[Stalemate]

Are you still looking for input or did you solve your problem?
Check out the "International" section in the Control Panel: http://www.aci.com.pl/mwichary/guide...311fw/settings

[BIGGS]

oops forgot to put that in my last post, yeah the trusty win3.11 manual fix er right up, thanks for all the quick responses